FAQ
What areas do you cover?
We currently cover nearly all of Virginia and much of North Carolina. If you would like to verify that we service a specific address, please contact us via our website’s chat feature.
Do I have to meet you at the house to let you in?
We have full lockbox access. Simply select your listings access option from the dropdown menu when booking. We are happy to accommodate: vacant on a lockbox, contractor box, meet the agent, meet the assistant, and meet the homeowner. Please note that if your lockbox does have a CBS code attached, we will need that code just like every other agent!
What does "drone photos if appropriate" mean?
Our photographers carry drones with them at all times, and they use their judgement to advise you as to whether including drone photos and video would benefit the property listing. Factors they consider include the spacing between homes, landscaping of both the home and nearby properties, surrounding features (near water, parks, etc.), and whether the airspace is open to drone use.
What is your turnaround time?
We offer “Next Day @ Noon” turnaround for all of our services!
The only products not delivered the next day by noon are some of the advanced editing services that we offer (virtual staging, virtual decluttering, landscape corrections, etc.). When these services are ordered, the rest of your listing materials are delivered the day after your appointment along with an email requesting the file names of the photos you would like edited. The selected files are edited overnight and sent back to you the next day.
Is there a reschedule fee?
There is not a fee for rescheduling your appointment UNLESS the photographer is already on site or has to return to take aerial shots due to weather. At that point, a $30 rescheduling fee is charged to cover the cost of the photographers travel and time. If rescheduling at any time prior to the photographers arrival on site or due to something like photography equipment failure, there is no fee.
Why can’t I always get my preferred photographer?
Our photographers scheduling must, understandably, include time for them to travel between appointments and allow them to complete the largest number of appointments per day for our clients. These individual limiting parameters allow us to provide an overall greater appointment capacity for the many agents we serve daily.
We may, rarely, need to adjust the photographers that are used for your appointment in order to accommodate personal emergencies or scheduling adjustments (i.e. route changes due to traffic, system error, etc.), but rest assured that all of our photographers are highly trained and dedicated to getting you the best listing materials.
I have a question that I cannot find the answer to. What do I do?
If you have any questions about our services or your account, please feel free to contact us directly via our website’s chat feature or any of the methods in the footer of the site.